The success of Jason’s department depended on people that did not report to Jason – even external volunteers. How does he get people over whom he has little influence to do what he needs them do? In this video, Dr. Melissa Gratias describes how she advised her client to: (1) clearly communicate the mission, (2) provide tools to make work easier, and (3) measure, share, and celebrate success.

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This is great advice – I think so many problems both in and out of the workplace could be avoided with clear communication.