Reaching Agreements Through Mediation:
Methods and Role Plays
SESSION QUICK FACTS:
Duration: 3 Hours
Target Audience: Managers
Method of Delivery: Virtual and In-Person
A mediator is “one who goes between.” Because of the need for neutrality, mediation techniques are not natural to most leaders. Leaders are accustomed to expressing opinions!
In this keep-calm-and-stay-neutral seminar, you will:
- ZLearn the three phases of a structured mediation between disputing parties, and the role (and tools) of the mediator in each phase
- ZDiscover how mediation can transform people from angry combatants to hugging compatriots
- ZPractice mediating a dispute using a role play based on the US Postal Service
Ready to bring this seminar to your organization?