What’s In a Name?

I’m feeling Shakespearean.   Juliet:  “What’s in a name? That which we call a rose by any other name would smell as sweet.” Romeo and Juliet (II, ii, 1-2)   In this speech, Juliet is essentially pooh-poohing the importance of names.  She’s...

Time-Saving Email Templates

Do you find yourself saying the same – or similar – things over and over in email?  Do you dig through old emails to find that great response you sent so-and-so last month? Templates are time-saving tools where you save and recycle verbiage for future use. When I am...

Best Practices with PDFs

You’ve seen them, emailed them, downloaded them, and printed them – PDFs that is.  PDF stands for “Portable Document Format” and PDFs are the standard way of transmitting files across different hardware, software, and operating systems. A PDF is a great way to send a...